Q: I can't select the service I want to cancel from the list (checkbox is not active). A: The checkbox of the service will be inactive if you have outstanding invoices for the corresponding service based on our cancellation policy. Please settle any outstanding invoices in order to complete cancellation. Q: I have cancelled the service but still can see it in my myGlow Account. A: Some types of cancellations require review and approval by the billing team. Once our team completes the process, the service will be completely removed from your account. Q: Can I restore all services if I have cancelled the account? A: Yes, we can search for a backup and restore your account if the backup is available. Ensure to contact our support team to find out if backups are still there. Please note a restoration fee may apply depending on the complexity of the restoration, and we do not guarantee to hold backups on cancelled accounts. |