If you are trying to login to your GlowHost account manager (myGlow) and the system tells you that you need to contact support. This happens for one of three reasons.
Reason 1: You have not tried to use the "lost password" option first.
Solution: Try the lost password option before using the "Lost Email ID" option. |
Reason 2: You have typed your domain name incorrectly in the "Lost Email ID" option.
Solution: Verify you have spelled your domain name correctly and try again. Do not use "www" in your domain name. |
Reason 3: You have been a customer of GlowHost since before August 1st, 2006, and you have not yet logged into the new myGlow account management system.
Solution: Please try using the "lost password" option first. This option asks for your email address that we have on file for your account.
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If the lost password function and lost Email ID function cannot automagically help you gain access to your account, please use the helpdesk. There is a department that does not require login, and is specifically geared for helping customers in your situation.
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