Include the following with your support request:
- Provide us with a user account to test with (user and password) for your script as well as your admin login link.
- Provide the link (URL) we need to go to to see the error or broken page.
- Provide all step-by-step instructions that we will need to perform to get the same error.
- If this is for a video script, and the upload or conversion process is throwing an error, we also would need a video to test with. The one you are using would be best. Please give us a link to download the raw, unconverted video, or upload it via FTP and tell us the name of the file and where to locate it. Then we can download the file and test.
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